Shipping Policy

Which countries can you ship to?

We ship to most countries, include: Angola, Egypt, Ghana, Kenya, Rwanda, South Africa, Uganda, Brunei, China, Hong Kong SAR China, Japan, Korea, Macao SAR China, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, Thailand, Turkey, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Canada, Mexico, United States, Australia, New Zealand, Brazil, Chile

How long does it take to receive my product?

* Estimated Arrival Time = Production Time + Shipping Time

Can I change the destination country of my order?

After your order has been sent out, you may not change your shipping address. 

How will I know my order has shipped?

You will receive a shipping confirmation email once your order is ready to ship. Please note that orders may take up to 15 business days to process before they are shipped due to customized work involved. Once you have received this email please allow 24-48 hours for your tracking number to update

Please keep in mind delivery dates may change due to inclement weather conditions or holiday. 

Do you ship internationally?

We happily fulfill international orders! Our production time will be the same and shipping costs vary depending on where the order is going. Depending on your home country a customs tax may be applied in addition to your shipping cost.The tariffs generated by DHL or FedEx need to be borne by the buyer.

Please note: 

• If your personalized product was remade, your order might be delayed. Only those items that passed the quality inspection process can be sent out, with our standards and aim to supply you a perfect gift. 
• At this time, we do not ship to APO/FPO addresses or college dorms. Shipments to Alaska, Hawaii, or Puerto Rico may exceed normal delivery time.
• Expedited shipping is not offered to P.O. Box shipping addresses.
• We do not offer overnight shipping.

We temporarily do not provide transportation to the following countries：Iraq、Palestinian Territories、Libya、French Polynesia、Botswana、Azerbaijan、Antigua and Barbuda、Åland Islands、Bouvet Island、French Southern Territories、Congo - Kinshasa、Heard & McDonald Islands、Côte d’Ivoire、Liberia、Mali、U.S. Outlying Islands、Micronesia、Antarctica、South Georgia & South Sandwich Islands、Saint Barthélemy、Svalbard and Jan Mayen.

If you have any questions, please feel free to contact us via email: contact@bobbleheadsmart.com