FAQs

Can I modify the design?

Due to our product being made of a special type of soft clay, before the final baking process. We will send you an email to confirm every step we take. If you are not satisfied, we can make modifications and proceed to the next step until you are satisfied with the entire bobblrhead before we proceed with the baking.

Which countries can you ship to?

We ship to most countries, include: Angola, Egypt, Ghana, Kenya, Rwanda, South Africa, Uganda, Brunei, China, Hong Kong SAR China, Japan, Korea, Macao SAR China, Malaysia, Philippines, Qatar, Saudi Arabia, Singapore, Thailand, Turkey, Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Canada, Mexico, United States, Australia, New Zealand, Brazil, Chile

How long does it take to receive my product?

* Estimated Arrival Time = Production Time + Shipping Time

Production Speed	Production Time	Fee
Standard	10 Business Days	For Free
Faster	5 Business Days	$9.99 USD
Fastest	3 Business Days	$19.99 USD

Shipping Method	Shipping Time	Fee
Standard Shipping	6-12 Business Days	Free Shipping
Express Shipping	3-5 Business Days	$19.99 USD

What’s the weight of the bobblehead?

The specific weight of the bobblehead depends on the bobblehead type, whether single or double. Please keep in mind that the weight will be affected by accessories like a car or a motor. The net weight of a single bobblehead is about 500g (approx. 17.5 oz.), the packaged weight of a single bobblehead is about 700g (approx. 24.5 oz.), and two bobbleheads are about 1400g (approx. 49 oz.)

What are the bobbleheads made of?

We use high-quality polymer clay, a type of nontoxic, polychrome, and transformable material that can make your bobblehead very vivid and alive-looking.

How many photos do I have to send?

One clear front view picture is preferable. If you have another photo, please contact us.

Can I make additional requests?

If you have any special requests on the order, feel free to write them down on the “Note” box in the product page or send email to contact@bobbleheadsmart.com

Can I change the pose/uniform of the bobblehead?

For the full custom bobbleheads, we allow a free posture change within 48 hours of placing the order. After 48 hours your order will be subject to an additional charge of $15, in which case the artist will not be able to use the premade body and will have to sculpt a new body.

Can I change the face photo?

A: We allow a free photo change within 48 hours of placing the order. After 48 hours your order will be subject to an additional charge of $15, in which case the artist needs to remade the bobblehead because the expression on the face is different in each photo.

Can I add an accessory to my bobblehead?

Yes, please write it down on your comments and send us a picture for our reference. Small items like books, glasses, and hats are free. We only charge for big accessories like chairs, guitars, pets, etc.

How long the sculptures can be kept?

After the work is completed, it will be baked at 200 degrees Celsius to set the shape, after setting, the texture is similar to plastic glue with certain toughness. After testing, the work will not be affected by temperature or humidity, the shape and color will last for a very long time.

Do you accept payments other than by PayPal?

Yes.

How long does it take to process, ship and receive a custom bobblehead order?

We need 7-15 workdays to make a bobblehead. The shipping time depends solely on the shipping method you select during checkout. Normally the standard shipping time is 6-12 business days, express shipping time is 3-5 business days.

Please notice: Processing time and logistic speed will slow down during the Holiday season and special time.

Which countries does bobbleheadsmart.com ship to?

Australia, Austria, Belgium, British, Brazil, Canada, Chile, China, Colombia, Cyprus, Denmark, Egypt, Finland, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Israel, Italy, Japan, Kenya, Korea, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, United States Minor Outlying Islands

*Please note: The recipient of an international shipment may be subject to a value-added tax (VAT) or import taxes, customs duties, and fees levied by the destination country.

These charges must be paid for by the recipient. bobbleheadsmart.com has no control over these charges, nor can we predict what they might be.

Do you allow refunds or cancellations for custom bobbleheads?

Due to the highly personalized nature of our custom-made bobblehead products, we are not able to offer refunds, cancellations, or exchanges. Each product takes an extraordinary amount of time by skilled craftsmen’s time, and therefore all sales are final.

Sculpting, especially when the subject is a human, is a very subjective process. It is an art, not science. Since all the sculpting is done based on photographs (which may or may not be good reproduction of the subject), the quality of the photo provided is very important in achieving a good result. But even with a good photo, because of the subjectivity involved with the art of sculpting, some people may see a strong resemblance with the person, while others may not. With a good photo, however, we should be able to obtain a good resemblance with our specially-trained artists.

Have more questions?

Please contact us by email contact@bobbleheadsmart.com